F.timber aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
We aim to deliver all orders within 3 to 7 working days after payment is approved. Your order may arrive in multiple parcels and at different times. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges, expenses arising out of the late delivery. If you are unable to take delivery or collection, the carrier may leave a card giving you instruction on either re-delivery or collection from the carrier.
Delivery will be made to the address specified by Customer on the completed order form. Please make sure your delivering address entered correctly upon checkout and we are unable to alter it once you have checkout.
PS: If you have given us the wrong address, second delivery charges are as below:
West Malaysia: RM 8
East Malaysia: RM15
However, we will only proceed with second delivery once Poslaju return the package to us. Fail to do payment for second delivery option, the items will not be delivered and money paid is not refundable in any way including bank transfer or credit. It is also at our carrier's discretion to whether the address provided by customer is reachable.
Once we have processed your order - you will have received an email from [email protected] containing a Pos Laju consignment note number. (EN XXXXX MY)
All orders are checked for defects before shipment. In an unfortunate case which you receive an defective item, please contact us via email ([email protected]) within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange. Terms and condition apply.
- The item is your responsibility until it is returned us. it must be returned to us in its original condition.
- The cost of returning The item to us is your responsibility.
- The item must be returned to us within 7 days of receipt.
Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It is compulsory for customers to return parcels to us via registered mail only (ie Poslaju)
Postages incurred for sending the items with issues back to us with be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifiying the issues.
If the new piece of item is not available for exchange you will be refunded a credit of the item to your member account only and this credit may be used in your next order with us.
All replacement, exchanges and returned mails once received by us will be sent via normal mail to buyers with POSLAJU services only.
We strictly do not offer any cash refund under any circumstances.
For any reasons of exchange or returns, the value will be credited to your member account only. We do not offer refund via Bank or Paypal.
Please contact us at [email protected]
F.Timber Ladies Backpack Alfie (Cream)
Come in 3 Colours
Main zipped compartment
2 Bag front zipped pocket
Back zipped pocket
Inner zipped pocket
Gold metal details
PU Vegan Leather
P/S: Colour may be 10-15% different from what you see due to different monitor colour resolution properties, fabrics nature and camera lighting.
Measurement : (L)25 (W)12.5 (H)36.5